Connecting your charger to Starlink WiFi

Evnex chargers connect to WiFi on the 2.4 GHz band only. By default, Starlink broadcasts its 2.4 GHz and 5 GHz bands under a single network name and decides which band each device uses. Devices that can only use 2.4 GHz sometimes can't join a combined network like this, or join and then drop out.

Starlink has a built-in setting that fixes this. Splitting the bands gives you two separate network names, and your charger connects to the 2.4 GHz one.

Split your Starlink WiFi into two networks

1. Open the Starlink app on a phone connected to your Starlink WiFi.
2. Go to Settings, then tap your network name.
3. Turn on Split 2.4/5 GHz networks.
4. Give each network a name you'll recognise later, for example Home_2.4 and Home_5. Using the same password for both makes life easier.
5. Save your changes.

You'll now see two WiFi networks in your home. Use the 2.4 GHz one for the charger, and the 5 GHz one for phones, laptops and TVs.

If you can't find the split option

• Check your Starlink app is up to date. The setting sits under your network name, not on the main Settings page.
• Check whether Bypass Mode is on. Bypass Mode turns off the Starlink router's own WiFi so another router can take over. When it's on, the WiFi settings in the Starlink app are unavailable, and you'll need to split the bands on your own router instead.
• Older hardware or firmware may not offer the setting at all. If it isn't there, the options further down this page will still get your charger online.

Connecting the charger after splitting

1. In the Evnex app, go through the WiFi setup step as normal.
2. When you're asked to choose a network, pick your 2.4 GHz network (for example, Home_2.4).
3. Enter the password for that network and continue.

If it still won't connect

Starlink routers usually sit wherever the cable comes into the house, which is often a long way from a garage or an outdoor switchboard. If other devices are also weak near your charger, distance is the likely cause rather than the band.

• Move the Starlink router, or add a Starlink mesh node closer to the charger. Keep it upright, out of cupboards, and off the floor.
• Add a small 2.4 GHz access point. An inexpensive access point wired into your network, broadcasting its own 2.4 GHz network for the charger, is a permanent fix for stubborn setups. Your electrician can help with this.
• Use the built-in 4G connection. Chargers with cellular support can connect over 4G instead of WiFi. Contact our support team and we'll help you get it activated. Worth noting that many Starlink homes are rural, so it's best to check you have reasonable mobile coverage at the property first.

Need a hand?

Our support team is happy to help you through any of these steps.

📞 NZ: 0800 395 007 | AU: 1800 959 377
✉️ [email protected]